We Are Open - Our Coronavirus Policy

While we remain uncertain of how this coronavirus (COVID-19) pandemic will continue to unfold, we here at Armstrong Bros Plumbing are dedicated to ensuring the safety of our customers and employees. Although a high level of hygiene is normal in our line of work, we are taking the extra initiative to combat the risk of infection of Covid-19 from our staff and clients. While the world continues to change from this global pandemic, safe drinking water is still necessary. We remain open and in full service of plumbing repair for residential and commercial clients. We will continue to monitor updates on the virus made by the CDC, EPA, WHO, and other governing agencies to better adapt our policies to fit the safety of our crew and customers. Each team member will wear Personal Protective Equipment (PPE) to properly protect our staff and customers. We clean all equipment that we use and all surfaces that we touch in your home. Serving your home and business with all necessary plumbing needs is our priority and we will continue to do so through this uncertain time. We are focused on maintaining a clean, safe, and hygienic working environment, including our shop, trucks, equipment, and the client areas we are servicing. At Armstrong Bros Plumbing, your safety is our priority. Our team follows strict COVID-19 protocols, including wearing masks, regular sanitization, and social distancing. We ensure contactless service and follow health guidelines to protect our customers and staff.

The health and safety of our customers and employees is our top priority. In response to the ongoing COVID-19 pandemic, we have implemented a comprehensive coronavirus policy to ensure that we continue to provide essential plumbing services while minimizing the risk of virus transmission.

Employee Health and Safety Measures

We have established rigorous health and safety protocols for our team members. These include:

Daily Health Screenings: All employees undergo daily health screenings, including temperature checks and symptom assessments, before starting their shifts.
Personal Protective Equipment (PPE): Our plumbers are equipped with appropriate PPE, including masks, gloves, and face shields, to protect themselves and our customers.
Regular Hand Washing and Sanitization: Employees are required to wash their hands frequently and use hand sanitizer before and after each job.
Social Distancing: We encourage our team to maintain a safe distance from customers and other employees whenever possible.

Customer Safety Protocols

We understand that allowing service professionals into your home can be concerning during these times. To address this, we have implemented the following measures:

Contactless Service Options: Whenever possible, we offer contactless service options to limit physical interaction. This includes electronic payment and remote consultations.
Pre-Service Health Checks: Before scheduling a service visit, our team will ask customers if anyone in the household has been experiencing COVID-19 symptoms or has been in contact with someone who has tested positive.
Enhanced Cleaning Procedures: Our plumbers disinfect their tools and equipment between each job to reduce the risk of virus transmission.
Protective Barriers: We use protective barriers, such as plastic sheeting, to isolate our work area from the rest of your home, minimizing contact.

Office and Dispatch Procedures

To further safeguard our operations, we have adapted our office and dispatch procedures:

Remote Work: Where feasible, our office staff works remotely to reduce the number of people in our physical offices.
Staggered Shifts: For those who must work on-site, we have implemented staggered shifts to minimize the number of employees present at any one time.
Regular Cleaning: Our office spaces are cleaned and sanitized regularly, with special attention to high-touch surfaces like door handles and shared equipment.

Ongoing Monitoring and Adaptation

The situation surrounding COVID-19 is constantly evolving, and we are committed to staying informed and adapting our policies as needed. We closely monitor guidance from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and local health authorities to ensure that our practices are aligned with the latest recommendations.

Customer Communication

We believe that clear communication with our customers is crucial during these uncertain times. Here’s how we keep you informed:

Policy Updates: Any changes to our coronavirus policy will be promptly communicated via our website, social media channels, and email newsletters.
Service Notifications: Before our arrival, we will provide detailed information about the safety measures we are taking to protect you and your family.
Customer Support: Our customer service team is available to answer any questions or concerns you may have about our COVID-19 policies and procedures.

Commitment to Quality Service

Despite the challenges posed by the pandemic, our commitment to providing quality plumbing services remains unwavering. We are dedicated to ensuring that your plumbing needs are met with the same level of professionalism and expertise that you have come to expect.

In these unprecedented times, we appreciate your trust and understanding as we navigate this situation together. Our goal is to provide you with peace of mind, knowing that we are taking every precaution to keep you and our team safe.

For more information about our coronavirus policy or to schedule a service, please contact us at 941-721-4645 or visit our website. Thank you for choosing Armstrong Bros Plumbing. Stay safe and healthy.